HOW CARE WORKS

Know what happens before support begins.

A clear process helps everyone understand needs, risks, responsibilities, costs and the next review point.

Healthcare planning tools beside a laptop

Initial conversation

We ask who needs support, where they live, what has changed, which tasks may help, preferred times and whether another professional is involved.

Home assessment

We meet the person, listen to their goals and routines, identify risks, discuss communication and consent, and understand the home environment.

Care plan and matching

The plan states the agreed tasks, timing, outcomes, risks, emergency contacts, recording requirements and how staff will be introduced.

Start and review

Care begins on an agreed date. Early feedback and regular reviews check whether support is effective and whether the plan needs to change.

WHAT WE WILL EXPLAIN

Before you decide

What Civic can and cannot provide
Proposed visit times and staffing
How changes and cancellations work
How care is recorded and reviewed
How to raise a concern or complaint
How personal information is used

WHAT WE NEED FROM YOU

Accurate information

Current needs, diagnoses and relevant risks
Medication and professional instructions
Mobility, equipment and communication needs
Key contacts and lawful decision-makers
Access arrangements and home risks
Any change after assessment

FEES AND FUNDING

Clear information before care starts

Care may be funded privately, by a local authority, through NHS Continuing Healthcare or through another agreed route. Eligibility and contribution decisions are made by the relevant funding body. Civic will explain its charges and the agreed service in writing before privately arranged care begins.

NEXT STEP

Start with a conversation

Tell us what has changed and what support may help. You do not need to know the name of the service before you call.

Talk to our care team Call 0113 856 2374 →