ABOUT CIVIC HEALTHCARE
A Leeds care provider focused on clear, personal support.
Civic Healthcare Limited provides home care and support for adults. We plan care around each person’s routines, preferences, risks and goals, then keep the plan under review.
WHO WE ARE
Registered and accountable
Civic Healthcare Limited provides home care and support for adults across Leeds and West Yorkshire. We take time to understand each person’s routines, preferences, risks and goals, then agree a plan that is clear to the person, their family and the team providing support.
Standards are maintained through care planning, safer recruitment, training, supervision, accurate records, regular reviews and action when something is not right.
WHY CIVIC EXISTS
Care built around your life
Adults should not have to give up control of their routines, relationships or home simply because they need support. Our role is to understand what matters, agree practical help and deliver it with respect.
Where a request is outside our service or competence, we should say so clearly and help the person understand the next appropriate route.
Respect
Knock, ask, listen and protect privacy. The person’s home remains their home.
Safety
Follow the care plan, notice changes, record accurately and escalate concerns.
Reliability
Keep agreed commitments and communicate early when arrangements must change.
Listening
Make communication accessible and include the person in decisions about their care.
Accountability
Own mistakes, respond to concerns and use feedback to improve practice.
HOW RESPONSIBILITY WORKS
Clear roles behind each care plan
Care planning, staff coordination, recruitment, training, supervision, quality monitoring and safeguarding each require a named internal owner. People receiving support and their families should know whom to contact, how changes are agreed and how to raise a concern.
NEXT STEP
Start with a conversation
Tell us what has changed and what support may help. You do not need to know the name of the service before you call.